Booking and cancellation terms
Clear and short. So you know exactly where you stand.
1. Who we are
Stadshotel Oldenburg, Melkmarkt 45, 8011 ML Zwolle, the Netherlands. Phone +31 38 458 25 71, email info@hoteloldenburg.nl. Chamber of Commerce number 60299339.
2. Your booking
Your booking is final as soon as you receive a confirmation from us by email. Please check the details in the confirmation. Something not right? Let us know as soon as possible.
All prices are in euros, including VAT and tourist tax. Breakfast is included with a direct booking.
3. Payment
You pay at the hotel. Nothing has to be paid in advance when booking.
4. Cancellation and changes
Cancelling is free of charge with us, right up to the last moment before your arrival. Please do let us know as soon as possible. Then we can give the room to another guest.
You can cancel or change by email via info@hoteloldenburg.nl or by phone. You will always receive a confirmation from us.
Good to know: for a hotel stay on a fixed date there is no statutory 14-day cooling-off period. That is why the cancellation rules above apply.
5. Arrival and departure
Check-in is from 15:00 until 22:00 at the latest. Check-out is by 11:00 at the latest.
Our rooms are on the upper floors of a listed building and are reached by stairs, 2 to 4 flights up. There is no lift.
6. Pets, children and extra beds
Your dog is very welcome. We charge €7.50 for this. You add your dog when booking. A cot or extra bed can also be added when booking, subject to availability.
7. In the hotel
Smoking is not permitted in the rooms. We trust that you treat the room and its contents as you would your own home. Damage you cause may be charged.
We are not liable for loss or theft of personal belongings, except in case of intent or gross negligence on our part.
8. Complaints
Is something not right? Please tell us straight away during your stay. Then we can solve it for you immediately.
9. Privacy
We only use your details to arrange your stay and, with your consent, for our newsletter and statistics. You can read more about this in our privacy statement.
Book direct with us.
Then you get the best offer, breakfast included and flexible cancellation.